Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 working days after receipt of payment and are shipped via SA Postal service or The Courier Guy couriers with tracking.

We do no ship any of our products via regular mail and without a tracking number!
Because packages are registered and insured these parcels do NOT get delivered to your door. You have to collect at your nearest post office.

Whichever shipment choice you make, we will provide you with a link to track your package online.
Please take note that Speed Service couriers option is NOT door to door. This is COUNTER TO COUNTER.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Packages are amply sized and your items are well-protected.

It is your responsibility to ensure the correct shipping details are provided and selected. BushStraps cannot be held liable for lost packages or incorrect shipping method selected.

IMPORTANT: Once your parcel have been picked up by your chosen transport agent, it is out of our hands. PLEASE DO NOT CONTACT US FOR TRACKING PROGRESS! Contact details for all the transport agents we use are listed below.
 
SA Post Office: www.sapo.co.za (0860 111 502)
Speed Service Couriers: www.speedservices.co.za (0860 023 133)
The Courier Guy: www.thecourierguy.co.za (0861) 203 203
 
Delivery Times and Methods:
SA Post Office (local): 7 - 12 working days: This is registered and insured so you will have to COLLECT at your nearest post office.

SA Post Office (international): 10 - 20 working days: You will need to retrieve a local tracking number for tracking in your country.

Speed Services Couriers: 5 working days: This is COUNTER TO COUNTER you will have to COLLECT at your nearest post office.

The Courier Guy: 3 working day (depending on the outline area): This is door to door. This is delivered the following working day from collection.