Privacy

bushstraps.co.za, as represented on this website, and its employees respect your privacy and the confidentiality of your personal information. Personal information that you supply to us via this website is only used and processed for the purpose of:

For which we request information, stated in the relevant web pages;

to enable bushstraps.co.za to meet its obligations to you;

to comply with our legal obligations.

bushstraps.co.za will not disclose your personal information to third parties outside our company unless bushstraps.co.za is permitted or required to do so by law; it is in the public interest to do so;it is necessary to protect the rights of bushstraps.co.za;or you have expressly authorisedbushstraps.co.za to do so.

If you do not intereact with us or if you browse our website anonymously, we may from time to time, collect such information as your email address. We may occassionally contact you to inform you of our new services or products offered by bushstraps.co.za.   You will however, always be given the opportunity to instruct us to remove your details from our mailing list.bushstraps reserves the right to amend these online Terms and Conditions of Use. Unless otherwise stated, the current version will apply each time you access our website. Copyright subsists on all materials on this website.

Although we guarantee our superior product, we cannot accept any refunds with regards to our orders. Once the order has been paid for we cannot change your order. Please be sure to make absolutely sure that you know what you want. If you are not sure rather contact us to talk to us in person before placing the order.

Payments must be made in full before an order is confirmed and manufactured.

bushstraps.co.za does not have any credit terms or payment terms.

Once your order has been dispatched, we cannot accept refunds.

We try our level best to be very careful with our packaging and have contracted courier services that will be careful with these fragile goods, and handle this type of service. Should the package however, be broken and inedible due to mishandling, we will glady send you a replacement of your order. 

We accept direct transfers, paypal payments and credit card payment through payfast, a South African Secure Payment Site. See payments tab for banking details for direct transfer. 

Should you wish to collect your order from our offices in Wilgeheuwel, shipping will be waivered. The onus is on you the customer to collect your order once you have been notified via email provided.

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 working days after receipt of payment and are shipped via SA Postal service or The Courier Guy couriers with tracking.

We do no ship any of our products via regular mail and without a tracking number!

If you prefer delivery by Speed Services Couruier, an additional cost will be applied, for speedier delivery. Whichever shipment choice you make, we will provide you with a link to track your package online.

Please take note that Speed Service couriers option is NOT door to door. This is counter to counter.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixedt. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Packages are amply sized and your items are well-protected.

It is your responsibility to ensure the correct shipping details are provided and selected. BushStraps cannot be held liable for lost packages or incorrect shipping method selected.

BushStraps only facilitates the service so any queries relating to shipping and postage needs to be taken up with the relevant shipping party and not BushStraps.